Based on the context of the transcript, the speaker is not one of the city officials listed, but rather a local business owner being featured in a **"Business Spotlight"** video, which frequently precedes Hermantown City Council meetings. The individual speaking is **Josh Sahr**, the owner of **North Shore Physical Therapy** in Hermantown (he mentions his co-owner Jamie and his 17-year career in physical therapy). [0:00] **Josh Sahr:** [Music] We treat every condition under the sun in the physical therapy world. Typical day I will work with someone who is in their early teens up to their late 80s and early 90s. And really it's about helping people achieve their goals and their movement goals in particular. And we just want to show them where the pathway is for their personal [Music] recovery. You know, over the course of my 17-year physical therapy career, I've worked in a lot of great places and met a lot of great people. And eventually, it just got to the point where I felt like I had some really good ideas. And my co-owner, Jamie, and I decided that this would be a really nice next step in our ability to help people is to own our own business and control how the patient [0:47] **Josh Sahr:** care experience was from start to finish. We have found the need to hire three additional physical therapists, two strength coaches, and at this point, we feel like the community has really embraced us being a part of their fabric. And honestly, we don't see this being the extent of our expansion at this point. The people that we work with, we're like one big happy family and feels like they're coming into someone's home. really everyone does an amazing job at putting the patient first and making sure that it is a unique and one-of-a kind experience and that takes a lot of effort. I think customer service is something that has gone by the wayside particularly since co and we've tried swinging the pendulum the other direction and making customer service our priority and as a result I feel like our small business has been supported in the Hermantown community.