you know foreign it's 5 32 starting Google please council member Cole here council member schwier here council member Juan here council member nordby your mayor mangy here drop the agenda all moved moved by council member second second by council members where's all those in favor say aye aye we're cruising now yeah we're making up time first topic Code Compliance and fire inspections the manly hour I'm Air High Council uh yeah here to talk about our operations and answer any questions along the way so um Feel Free as I'm going on about things I'm going to get lost and what we do um I laid out a little bit of of kind of the highlights of some things but again I'm going to try and dig down as deep as I can to help you understand what we're doing and again if you have questions let me know so I'll get started if we're ready to go all right so right off the bat just looking at co-compliance and fire inspections as conducted within the fire department so this year now we have uh two full-time fire inspector slash Captain positions as their job descriptions uh provide and we have two part-time Code Compliance firefighter positions and actually that's a typo there where it says one position open we actually have one position filled and one Pro in the process of that was just recently posted uh to fill so um that's what we have and are using for staff along this obviously I didn't include myself although I do help out as much probably the goal was to have me do less and less of the code compliance issues that I have been doing with the addition of the full-time position added back this year but uh as you'll hear tonight I I still help out as needed with the larger events so just starting with a fire inspector responsibility starting with rental housing so and the city code we have our rental housing chapter 155 and I attached it um I'm not going to go through it but if you have any questions about it I I can definitely answer I just more or less wanted to show that to you provide that document so that you were aware that specifically is there and that's what guides us um that was something that we worked with Sauron and Campbell and Knutson and and putting together and have over over the years to update our ordinance and make sure that we're following the rules as we're allowed so the main areas that that we look at obviously the single-family duplex fourplex and multi-family rentals so basically anything that's a rental property within the city we have broken down the time period of when we um when their licenses are are due or when they expire so on January 1st of each year is when we start to work on and issue the four Plex and multi-family rental license applications and actually they go out much before that through opengov which has been huge in in helping with less paperwork and and easier access for everyone so a couple months before that goes out and hopefully our our multi-family people out there are on top of things and get those returned back to us the next step is depending on the cycle every other year we do inspections of the property and part of the reason that we schedule the multi-family and fourplex properties starting in January and and December 31st is typically those buildings are larger buildings that have a brick and mortar on the exterior so we don't have as many exterior issues with those properties as we do when we're talking the single family and duplex so every other year we do inspections of the multi-family units on the four Plex we're going into all four units of the four plucks that and if they have a laundry room or any common areas we're going in there too uh with the multi-families whether it's um it could be anything over five but typically there range from 12 to 18 units within a building so we start with going into five and if those units are well maintained then we issue the inspection report through them because basically we're walking through with property management or property owners and pointing out to them deficiencies if there are any and at this point because we've been doing this for long so long the larger multi-families know what they need to be doing so for the most part they're being in in good condition so if we're going into units and we find units that are severe then we'll just continue to go into more units but typically for a complex like sea review Commons that has 12 buildings along with boiler room and laundry room common areas the exterior other garage type areas we spend about two days on site with the property owners and Property Management just trying to take our time and go through the the building and the units with them and and taking notes writing up the reports once it's completed they come back and put together the report they attach it to the open gov and send it back for them typically give them 30 days to fix the corrections as they're needed if there's other things identified that are Life Safety that would need to be immediate obviously we make them address those but once they have corrected everything they're supposed to let us know we come back out we do a re-inspection on what failed and look at those make sure that those have passed inspection and right down to every last item on the on on the inspection report to make sure that it's good once that's completed again come back and just complete the process for payment on their end I guess I could have included our rental license fees as as it relates to multi-family buildings but typically we charge 150 dollars for each building and then for each unit that we go into is an additional ten dollars so depending on where it's at we add it all up at the end of the day and submit them an invoice for the cost once they pay as when they get their rental license for completing that process so that's kind of a large group The multi-family process of how we go things um the single family and the duplex those licenses begin on July 1st and go through June 30th and again we like to take the time uh in the summer to focus on exterior issues because typically the single family and duplex homes are your typical houses that could have exterior property issues you know you could have siding or paint That's chipping and peeling which is a huge concern or even worse so we look at the ex the property as a whole when we're doing rental licensing we're looking at the exterior property and the interior property of the property the garage the yard as it relates to code compliance issues as well so if you know there's garbage debris or an inoperable vehicle those things are being addressed as well on the single family and duplex any questions regarding that otherwise I'll kind of move on you can always come back but excuse me yeah I'm curious thank you for your presentation so far um one question I have in regards to the housing piece um is what are some of the challenges that you find um when you're working with uh the variety of house housing sites uh you know for us the larger multi-family units for the most part the majority of them within the city we have a good working relationship with our inspectors they email they call each other directly on on issues there's people set in place typically and those and they know what their roles are and they know what the expectations are from us in the city um so those aren't typically our challenges however there have been other property maintenance of some smaller multi-family buildings where the property maintenance and the ownership aren't doing the right things what need to be done and just like anything else that you're going to hear tonight when people you know work together and and know what needs to be done and complete things um that's great but when they uh fail to correct things or respond or a lot of times especially in the winter if we have complaints come in from tenants a lot of times tenants will call us directly and be like hey I've been without heat for a couple days now and our first question is always okay have you reached out to your property manager or the owner or whoever and have you talked to them and if it's no it's going to be okay you need to talk to them but most of the time it's yes and and they haven't done anything so then that's when we you know step in to help them out so for the most part the multi-families are good that way but I think the challenges are for the single family areas where people don't realize uh especially the first time if they're just getting into renting their their property and not understanding you know what is really involved so the first time we do our initial inspection with them we want to make sure that the property owner is there and where we can walk through with them and talk to them about some of the things we may be requiring that aren't there you know why do we require um you know smoke detectors in an older home that have never had them before and just try to give them some information on that so I think that's the the biggest issue is where we have people that um you know want to be a property owner and the landlord but maybe shouldn't be a property owner or a landlord because they don't take care of it so we spend a lot of time in resources all around it doesn't matter if it's on inspections or the Code Compliance side for those that fail to to keep up with the requirements we spend most of our time there uh the fire certificate of compliance that's in chapter 91 of the cold and that really covers commercial properties and I think I brought this up before but um previously when we went down to two of us into the fire fire department two full-time staff instead of the three and just one inspector at that point is when we decided that we're not going to be proactive on our commercial fire inspections because we didn't have the resources to be able to to do that we wanted to remain focused on life safety and the rental housing was that area of Life Safety that we could make a difference in so we focused on that now when a business owner or somebody came requested us to do an inspection for whatever reasons that they needed for their insurance or whatever we were more than happy to assist and go out and and do that but as what we were doing previous we were trying to go through businesses on a regular basis to make sure that again they were maintaining their properties and keeping things safe and it also gives us an opportunity to do our pre-plans from the fire response standpoint so we can take in their information upload it into our CAD system so that we have documentation of who the property owner is who we contact in the middle of night if something happened what kind of chemicals may be in the building locations of utilities all these factors that eventually or well I shouldn't say once it's put into our CAD which we have things there now but a lot of it's 10 12 years old so when I'm out on a fire call and the address pops up I can hit a button and I can see the pre-plan and that information is right there for me so I know what's where to send my people if something's going on and where to go or who I need to contact so it's a really great thing and so previous to that we were doing a good job and then 2019 we just we had to make a choice and that's that's where we chose to go so my goal is to eventually um hopefully by the end of this year and for sure by the early next years to get back into going back out to these properties that we really haven't been at for a long time to just walk through again and do inspections and update our our pre-plans and cads any questions on that another area that we do is school inspections and that's through the the great Minnesota State Fire code um we're one of 13 communities in the state of Minnesota that the State Fire Marshal allows us to do fire inspections and that's predominantly because we have had a history of doing them ourselves and we send our staffs and our inspectors through the required training so besides going to the fire inspector one and two certifications there's a module for school inspections that they have to go through and then we just submit our reports to the state the one thing we do differently than the state and this is partially the reason why too the state will come out once every five years and do other school districts where um we're we're going into the schools once every year to address issues and be on top of things so that's that's a good thing in my eyes because a lot of the times um just like most places and businesses you run out of storage and things start getting blocked whether they're exits or other things so five years is a long time to address some issues uh group home daycares is another specific area that we we look at and again those are requested from the state as as needed and require specific training on that as well that our folks have dangerous buildings is just another chapter within the code however that's done in conjunction with our our billing officials so if we have a property that's um dilapidated or in severe deterioration or there's something going on that we need to really be concerned about typically I call our our building official Scott quality and and him and I or our inspectors will get out there take a look at it and do a very thorough revert view to determine what next steps need to be done and usually if it's going to hit something where um uh something needs to be done it's going to be coming to action directed towards Council for us to follow up on so if we need to mark this building that we found to be dangerous we're going to need a console resolution from you with our guidance uh basically recommending that some of the other fire code issues that are minor that comes come through fireworks fuel tank removal installations fireworks displays temporary member structures so those large events where you may have a tent those are all items within the fire code that require us to have a review on to make sure that things are being done properly if you will uh uh along with those responsibilities they're also working on code compliance issues however I will say most of the issues that the fire inspector are going to be dealing with may be much larger as on the scale than our part-time Code Compliance person or people would do um so they're dealing with um if there's a complaint coming in uh with potentially if it could be related to a larger rental property or a business or a concern of of garbage at a business or just a larger event where our part-time staff are going to be handling more of the things that are related to a single family type issues and then obviously fire and EMS response so that's kind of that is the the bullet points of the fire inspector and kind of their their duties any questions otherwise I'll talk about Code Compliance yeah so our Code Compliance again their part-time staff we can we we do up to 24 hours a week for those positions and um like I said we have one right now and she's been with us for a couple years and um you know it it's definitely a job where you have to have the right mentality to deal with because um you you're dealing with Property Owners it's it's you know it's their home um and you're dealing with issues on their home and that can be difficult sometimes when there are problems but you know we try to stick to the code and what we need to address and and to talk to them about that so they're dealing again the majority of what they're dealing with is code compliance issues um typically it's coming out of our what's called our International property maintenance code book and actually this is the new one I just got today and I got a little excited did I was kind of happy and clapping about it but uh because I've been waiting for it for four or five months here but um this basically directs us to the requirements of what we're looking at on the property so we've adopted this in our code that's uh chapter 1 156 in our code book So currently we're uh using the 2012 one this is the 2021 book and really there's just some changes as it relates to um more or less the scope of requirements and applicability and um it doesn't it really hasn't changed as far as codes as it relates to properties and that we're finding more things to throw the larlo book at you it's it's but it's it's a guide that helps helps us along and the one thing that I am always telling our people is that we and this can be I've been I've been taught by Soren's office as well over the years we want to make sure that we're directing a problem that that's in the code book right we're not making something up we're not saying all I don't like what's in your yard it's tacky or whatever that's not the case that's not what we're doing we're pulling actual codes from the international property maintenance code it's coming from our city code of Orton's it's coming somewhere and we're documenting what that problem is and then we're trying to get a correction for that so that's kind of the gist of the Code Compliance piece I think there's a lot of I'll get into kind of our notification of that and um in a minute here but besides the Code Compliance piece uh our our staff and most of the time it's the part-time staff that are doing the zoning inspections as it relates to the driveways the fence the signs the sheds the retaining walls and the patios so basically that has already gone through the process of submitting a permit and it's being reviewed by other staff you know whether it be brandy or WSB through zoning and improving it we're just once everything's been approved passed it open gov bake basically kicks it over to us and uh lets us know that it's ready for an inspection and we're just basically looking at what's laid out in the plan what's been approved going out to the property and verifying what is completed was done to the plan and what had been requested so the majority of the time things are done correctly but every once in a while it's not and that's when we need to you know step and address the issue because if somebody's putting up a fence or whatever the case may be and they do it incorrectly and that's Sean has passed inspection then that property you know file is going to have that in there and years down the road so we're making sure that those things are are being done as once it gets kicked over to us the other areas chicken and bees and that's fairly more of a spring summer and early fall type thing um when people apply for to have those and they're doing the fire and EMS response any questions otherwise I'll talk about how we notify about the issue exciting stuff isn't it yeah when somebody is renting a place out their home and is there any regulations or any rule about if they live outside a certain oh yes that they need to have a property management company or something like that yes so that is addressed in our ordinance that if you're outside seven County Metro area I believe it is they have to have a property management they have to have a designated person as a property management so they have to list somebody that's going to be responding either they're does if if they're the owner and let's say they're in Florida they may still want to be notified and have a cc their property management so each one's different but if they don't live within the area they do have to have a property manager on it and that's one of the things we'll find as as well that they they don't and then we have to make you know let them know because it relates to just making sure we have um somebody that again if there's a problem out there for us whether it's uh fire and EMS or some type of issue or even as it relates to the tenant that's somebody that they can go to and and but yes we do require that uh notification of Code Compliance so how do we find out about the issue majority of the things that that come in are complaint driven so there is uh online submission through opengov that will come to us we also have phone lines where they're listed on the city website as well so their Code Compliance line or the code tip lines where we'll take an information and then each fire inspector or part-time a code compliance person also has their own phone line that they'll use to share that number with if they're dealing with somebody so that they can communicate with them and then obviously City staff our observation so that's whether it's could be Public public works or police or anyone that notifies us even um you know along with our own fire staff as well that um maybe I'll see something and I'll just let them know but a lot of the times what staff internal staff would will do is just create an incident within the open gov module so just type it in there then it's filled out and it goes right to our our people and they can deal with it from from there and it's basically tracking it as they go through the process and then obviously proactive inspections on our on our part you know going out and specifically looking for for things there hasn't um I would say we're not as proactive as we used to be but that partially because of the lack of staff so moving into this summer hopefully we'll be able to be a little bit more proactive and looking for some concerns and dealing with those yeah is there any like on the website where you could you know our website post the five biggest issues that people so people can look at it and go oh I didn't realize that was an issue or we got that out back we should think about is there anything we could put on there as a helpful tip for people so there do that yeah um I'm trying to remember we do we have something like that it so one of the areas is is you know and Carrie and I are talking constantly about how to make things more visible because you know with uh rental licensing and everything going through the the fire department and some Code Compliance even though on a page it will say Code Compliance and direct you where to go if people don't look for that but there is information um out there and it's just trying to get it visible where everybody can see it obviously there's lots of information out there it's a good time now yeah they're ready to take a good look at their yard when they're oh definitely so um as it relates to the busy time for Code Compliance you know spring and fall are are busy times uh definitely some are if it's it'll slow down a little bit and in winter it's it's usually the biggest things we're dealing with and especially this winter has been snow on sidewalks and and making sure people are getting those done and this last snowfall there are so many people that just gave up and I S and I see it and I struggled with um the last day or two sending people out to spend time and notifying about it when it's going to be melted in a couple days but you know there were a lot of people that went out and gave the effort but there were a lot that that didn't and I get it but um it's difficult especially when they're around schools and we have kids walking on the sidewalks to get to schools so um you know people get frustrated when they we have to tell them to shovel their sidewalk or do a better job of shoveling their sidewalk not just a little path the entire sidewalk um so yeah as it relates to the top things that that we deal with I mean that's one of them obviously we're going to get to it sometime here I hope where grass turns green and starts growing but we always have that late spring push where things just grow like mad and it rains and people don't keep up with their grass and and keeping it mowed and again that's an area that we continue to push on and a lot of those notifications um for that type of of violation you know we want to be proactive on it right away so we have you know a type of door hanger or something that we can leave on the property to just kind of be like hey let you know your grass is long uh can't be over six inches and uh we need to get a cut type thing so what about that I don't mean interrupt though what about that Nomo some month is a is that may what do we do about that when people that's that's going to be up to you oh yeah so we don't have we we don't we haven't approved or have it in a resolution or anything to do no more may I know it's it's a good thing out there and a lot of communities are doing it but I think you have to have the conversation and weigh those pros and cons to it as well um yeah that's a that's a whole separate conversation yeah we have we yep it's legal or not legal so from what I've seen this because we have in our in our code that says it can't be over six inches so if we're doing no more no more may then we're gonna have to say have something that says well during the month of May we're going to let you grow your grasses as long as you want um and come June whatever you know we're gonna start addressing the issue again yeah but that's that's kind of what I've I've seen from other communities they have to um through their Council approve it so yeah this um rides on the coattails of John's question a little bit but one of the things I was surprised wasn't outlining I think we will all be supportive of is actually creating a formal education piece to your plan um you know not only excuse me sorry not only like the top five but other ways that we can get the education out there for those that so the lack of compliance isn't through the ignorance correct I I do like the idea and that throughout um different times uh uh going going back we've had different types of flyers and I think we can definitely add that in as a learning component and and probably do a much better job of of notifying people about that yeah and it's uh it's always I can remember um when we used to send out letters uh or I'm sorry notifications that would go out in the monthly bill if it would be hey if your garbage cans are on the street make sure you get them pulled back or if you see we would talk about things in the newsletter that would go out monthly and inevitably the next couple days after that newsletter would go out we would always get you know phone calls regarding issues to um go take a look at so it it definitely is good to have that information Forefront so I'll make a note you know as to put some something together on the on the learning access side of things to get out there to people to be aware of especially coming in the springtime um we've we I've already had uh individuals you know call or come in to discuss you know some things that they've been looking at this winter and don't want to look at this spring and summer so uh but the notification to the property order basically how do we tell them I mean typically the first way we try to is face to face so but that's not always achievable especially if you know they're not working or they're they're at work and not at home during the day so then typically if we're unable to reach them we'll follow up with documentation and a letter mailed to the property owner and like I said depending on the situation we do have the door hangers for them the tall grass and maybe parking violations as only it relates to commercial vehicles that could be in a lot that they're not supposed to be in so anything parking related uh that's on a city street we let the CSO and and the police department handle and we kind of work together with them on that but if it gets on a rental property or on a business is when uh we'll work with that property owner to deal with some of those issues what's going on and again just what the code is telling us to do so if that zone that tractor trailer isn't supposed to be parked at that business and it's not part of that business letting them know that it's not supposed to be there and corresponding cages all the time lately yes yep exactly and so one of the areas that we've been dealing with down on 11th and McKnight are the semi-tractors and trailers that are in the parking lots down there and that's been a long ongoing issue that our inspector has been dealing with um Property Owners down there and kind of dealing with the a lot of issues there so hopefully they were supposed to be again they gave us a date basically almost that it was going to be removed and and done a month ago but here we are and it's and it's still not done so again you know we have to spend a little more extra time and digging in than finding out what's going on and and trying to get the resolution time to correct the issues again it kind of depends on the violation some violations May be able to be corrected immediately and could be correct the same day such as those garbage cans less left on the street or somebody blowing leaves into the street we get that all the time and we try to correct that uh uh you know the same day or when they're out there and have them blow it back into the yard because uh doesn't matter where which tree they came off of um where there it's a City Boulevard tree or within their yard but uh if it fell in the street and it's there for us to clean up doesn't mean everybody can blow everything in their front yard out in the street for uh the Public Works to to clean up so those are some of those those issues that could be dealt with immediately some others that require immediate attention but need to be given a practical time to remove in case of abatement if we need to do it again bags garbage the snow and ice and tall grass and weeds so I'm uh definitely on the garbage issue is is the number one thing that there's no messing around we're not waiting any longer we we notify them and if they don't get it taken care of within the time frame that we've notified them then um that exact following day were out there with the help of Public Works if needed to remove garbage and debris in the bay that and assess it back to the to the property owner and we have to do that and um that's okay and uh thankfully this year on the snow and ice removal we didn't have as many issues as it relates with a single family we had issues and when we asked them to resolve it typically they did we had more issues this year this year with commercial properties and even after notifying them multiple multiple times they still didn't get it done so at that point again we're abating it so I'm having Public Works go out with the tool cat and the snow blower and going down the sidewalk and spraying it or clearing it off and and we're sending an invoice to that company for the abatement of the snow and we had to do that a couple times this past winter and granted um it most of these places know better and I just don't know why they didn't get the message through but it was done nonetheless um so some of the violations that may extend longer time frames to complete they could be 10 to 15 days or 15 to 30 days some of those exterior property maintenance issues so if you if if uh if we identify that uh a siding or inoperable vehicle an approved driveway parking on an unapproved driveway we'll let them know a lot of those a lot of this obviously can't be completed within a short period of time and could pose I've you know financial difficulty so we just try to work with them and keep it open and communicate with them have them communicate with us and let us know what their plans are and try to get the issue resolved one of the biggest things that that we have as a problem in the city as it relates to driveways are are the older homes with the smaller lots and the single car detached driveway and they're just not designed to have a family of four or five people and everybody have a car and nobody wants to move a car in the winter time so they end up you know parking in the front yard or in other places and then it begins this issue of the parking issue so they're not on the street which is you know a good thing for plowing because we can get it plowed but then they're also yelling at us why don't you let us park on the street we wouldn't park in the yard if we could park on the street and so it it's a battle on some of these uh issues you know we try to offer them you know some help in the way of identifying how they can resolve that issue maybe there's a way for them to add on to the driveway maybe they have space I'm not sure but we have to look at that with them but then again it gets back to the financial aspect so we give them more time to to deal with that issue so those are difficult ones to to solve immediately well with winter especially how do you handle those situations if it's a single family I mean again there's nowhere to park you can't park downtown um so to which extent are you waving the fact that there is nowhere they can park they Park in their side yard right so typically in that situation in the wintertime basically we're letting them know that that's a violation and that will allow it in the essence of because it's not going to be able to be resolved in in the winter either if they are looking to add on to their driveway but we let them know and um you know for them to look at it over the next uh six months or summer time and see if there's something that they can do for it but then the immediate of the winter yeah we're basically just notifying them um making that note in opengov where um that's been done and and try to follow up with them at a later date and see what you know if they're making plans and sometimes you know um they're able to figure thing out with vehicles but sometimes they're not and it's just it's a continual cycle for for some so there's no good solution there really isn't I mean as a community member and looking out for the community if you say you can't afford it I can't afford a brand new garage I can't afford a brand new driveway the affordability of living in the city is here but if you're going to continue citations at what point but we so that's we we don't um we wouldn't do a citation in that situation so we do a notification that it's a violation so hey this is our code you're in violation of our code and we would have that conversation with them so typically if it's face to face um or having them call us once they received a letter and they're like hey got your letter but what do you want me to do I have nowhere to park and we'll have that conversation with them but like okay we understand that's going on um this winter for you we just want you to be aware of it and see what you can do in the next year or for by next winter if there's something you can do can you improve on making your driveway larger or is there something you can do [Music] so we don't go to citations in that's in that situation the only time we've issued citations for parking in the yard have been when they've had the ability to park elsewhere and they don't so I'm not going to give somebody a citation in that instance yeah and to be honest citations are the basically the last thing that we go to we're trying to work with the the people the property owners to get things resolved it's only when it's extremely severe and they're not working with us and there is no other way around it that we go to a citation yeah and even at that point once we go to that legal option you know the site citation um the reason I don't like to necessarily go through it is because it's also a long process it's not going to give us a resolution immediately so just because I do a citation it's different than getting that fine for speeding we're looking for a resolution we're looking for something that'd be changed and fixed and so we're waiting in this past couple years from covet on it's been extremely difficult to get these types of issues into the court system and then also get a judge to basically support what we're doing a lot of time it may be dismissed and then we move on and we have to start the process over again or the judge May simply tell them you're on probation for a year don't do this anymore so then if they don't do it for a year that that's great but generally after a year then things start up again then we go back to the beginning yeah so to me Code Compliance is more about trying to work with the property owner and figure out a resolution you know one if there's a violation obviously garbage some of these issues that need to be addressed um you know figure out if they have the resources to do it or not help them out guide them if it's something more severe is only when we're going down the the road of citation you know if if it is about Behavior change and getting to yes and you know compliance um about how often is it related to Resource lack of resources I would say when it gets to the severe point it's because it's lack of resources so some of the cases that we have going on that have gone to that extent I mean one of them most recently a a couple weeks ago after the judge ordered them to clean their property I mean it was so uh there's so much on their property and they don't have the resources had the capabilities to do any of this and the unfortunate thing is you know in the middle of winter um we finally get a resolution from a judge ordering ordering them to clean it up but to me that's also not favorable because it's the middle of winter and it's the third so the snowiest ones so it's going to create some challenges so we gave them some extra time but the attorneys wanted us to make sure we were also showing the court that we're serious about getting this cleaned up so the order also granted us access to go in and clean up the property if it wasn't done so basically it was well over um it was almost a month over so they had a month to they had a month and a half to clean it up before we came in and did it and we spent a couple of hours out there with fire staff and cold compliance staff and Public Works staff and even police and we also got uh um assistance from Ramsey County Crisis involved to help provide resources to them which the county has a plethora of and they refused everything so those things are are difficult so we did what we could that day unfortunately it's not everything and we're going to have to potentially go back there in another month if or when the snow melts but usually it's when it's severe um and they and they don't have the resources but in the severe ones we have the option of looking for help other ways and that's through the county and they are there for us but the property owner has to accept that you yeah we got I can say this I I I'm always looking at things throughout the city and just like it's been a rough winter with snow and how things have been it's I know we're going to have our hands full with some property issues out there this year so Chief manager thank you very much for thoughtfully walking us through this um and it's it's great to know that the fire inspection piece is top priority um our phone rings in the cold compliance side so um thank you for walking us through that and and this was one of my topics that I wanted to talk through um you know through it through a workshop and figure out ways that whether it be as a city or a council we can help you get that educational piece out to the residents whether it be Code Compliance corner on the when on the you know Wednesday newsletter that goes out and we pick a topic yeah and do something every other week or or whatever it's that's a great idea it really is because it's information getting out there and we need we need Property Owners to take pride in their their yards and I believe it can be when I'm taking care of mine then hopefully my neighbor sees that and wants to take care of his and vice versa so when something starts going downhill I think that has an effect too so um yeah and just as a quick follow-up my other question is as a percentage of the code compliance can I call them complaints they come in are how many of them are residents that have as a percentage residents that have called in or um how many have been identified by staff 50 50 I would say the majority of them are I think the complaints that come in are by residents okay and the other piece of this as well no resident wants to complain on their neighbor and have their neighbor know about it right um so either kept confidential yes yes the con the however that's difficult to be when I'm coming out to your property and then something may be on the side of your house that's a violation that's clearly affecting somebody else but we're not giving names of complainants and and where it came in it's it's merely addressing the violation as it is yeah thank you it's not a it's it's not a fun task no it's not and that's you know with the part-time posting we have right now I'm hoping um somebody within the department will want to pick it up and do it but exactly it it's not necessarily something everybody wants to do so we'll we'll come across that uh Bridge we'll see what happens in a couple weeks very important yeah we appreciate that because you know like you said if it starts then if something gets away then it kind of works its way Domino effects yeah I appreciate that all right thank you very much appreciate your time on that thanks again no problem and again if you have any questions complaints or concerns in the future on any of this or uh resident concerns just send them my way yeah thank you you're welcome second aye John what does the former button in front of you do that drops me through the floor and sends me out the back of the building in case of emergence okay does it get smart theme song play if you press it follow in the parking lot yeah half of it I like mine way better it is that'd be more fun yes to have the right person and