health compliance we saw waste does interpret and enforce the maricopa county health code so we keep all commercial businesses industrial businesses within the city of glendale in compliance with that and we do so through our commercial services so we we do enforce that code via our commercial solid waste services there is city required services years ago we used to service all multi-family units now we provide that as an optional service but if town homes condos or mobile home parks are owned by the individuals they are required by by state code to be serviced by the city and so we do provide those services any other things we do with this service is we do service city buildings and parks so this building city hall is serviced by commercial hallway services parks and then we also provide sawway services to special projects and events that do go on within the city of glendale or for other city departments so a lot of our special events that we do commercial solway services does those for the city i'm now going to turn this over to amy moreno our superintendent of solid waste and she'll go through what these services are in in detail and provide you with those information thanks ms juan tanko um no now you're off you guys hear me no you just pull the microphone there we go how about that nope yourself up a bit or use the other one there we go can you hear me now there we go okay uh mayor and council um the first part of our commercial services is front load this service is the most effective cost effective way of providing services to the commercial community some of our commercial customers their types are general small businesses restaurants bars automotive repair shops multi-family units and also city services as ms montego uh i'll let you know about in 2017 we started to see an increase in our customer accounts but in 2020 due to the covet pandemic we did lose accounts due to businesses having to close some were temporary some have been permanent our our service customer rep has increased our accounts by 3 since then which might seem a bit low but these small businesses are still struggling with the ongoing pandemic so she's doing what she can to get those back online sorry so our front load has a very complex rate structure with about 90 different rate options that are based on bin sizes which can range from a two cubic yard up to an eight cubic yard bin also it's based on the frequency of collection of these bins so the number of days serviced in the week that can range from once a week to six times a week that are serviced monday through saturday and then also the number of bins on the same property the rate history uh in 2008 uh for front load they were adjusted by 10 percent on a two and three coupe guard bin and also a six percent increase for four six and eight cubic yard bins uh in 2019 uh this council did uh hear the rate review in which you approved uh 201 in 2020 a rate adjustment of 10 percent for all service and fees and another two and a half percent uh rate increase in 2021. uh we did at that time tell you we would come back for another rate review in which we're doing that right now the second component of the commercial services is roll-off uh michelle miss juantenko did touch on how residents do use this service for remodeling landscaping purposes but the base of our customers is business so this is a rental type service this is an on-call service but we do have customers that are on a regular weekly daily type schedule in fiscal 21 we did have 172 total customers uh 95 of those are permanent customers so which means that they have a bin on site continuously and we are providing those weekly daily type services we do have 30 city customer service and then also we that year we had 47 temporary customers so those are basically the residents that are calling in for needed services for the remodeling and landscaping projects depending on the customer's needs we do have several different sizes so we range from a 10 yard container up to a 40 yard container as i previously mentioned a roloff is an on-call type service monday through friday with the rate base that's per charge regardless of the container size so no matter whether you have a 10 yard or 40 yard that service fee is the same no matter what container size and then also there is a second fee for the disposal fee per ton the rolloff rate history in 2008 there was adjustment to the rate uh 2013 another adjustment as well not only to the pull service fee but also to the disposal fee in 2019 we did a rate review with you which you approved a rate adjustment from a service fee from 175 to 195.99 199 dollars and 50 cents uh and a disposal fee tonnage rate from it went from twenty dollars per ton up to twenty five dollars and fifty cents you also approved a 2021 adjustment uh the service fee went from 199 to 204.49 and the disposal fee uh rate increase from 25.50 to 26.50 and then we did provide that we would come back for another uh rate review in 2022. it could always be asked to discontinue the service so there's a potential impacts if we do that so to our internal service which be would be the city we do provide city services to city buildings parks water treatment plants special events and projects not all of these charges for these services are recovered by the general fund so the commercial revenues that are generated by the by a service servicing the business community covers these charges if the study the city had to outsource these services based on private hauler rates that we could find because again they don't have to post them their their private haulers they could potentially cost the city an estimated 800 million dollars annually to provide the service a thousand sorry not eight million eight hundred thousand dollars to provide that service um this i know that was a big number uh there could be an impact to the residential rate if we discontinue the commercial services um and also the service that we provide also covers our internal charges so the internal charges those are what we pay other city departments for services such as the city attorney's office human resources and our customer service so if if the commercial business went away then that would have to be absorbed as well which could potentially impact the residential rate for our external i just have a question mayor if i could you pay city departments or they pay you famous we do mayor council members council member tom schaff every city department has what we call indirect cost allocation and within the enterprise funds the enterprise funds pay back to the general fund their proportionate share of those kind of overhead type services it's payroll things like that yeah okay so um just so i could have an understanding though say obviously you pick up the trash at frack for example do you do you bill the other side of the ledger for those services as well or is that just all absorbed by whatever rates you're charging like an inner department you know i'm just curious i don't know how the system works so do you um mayor councilmember's councilmember tom schaff i don't know specifically about frack some locations are are billed um so if solid waste does something commercial solid waste does something for the landfill we do bill that to general funds we don't we track it but there is no bill that that actually takes place frack i i don't specifically know okay mayor so basically our commercial rates cover the cost of the internal services that you're providing essentially yes okay i didn't know that mr milner did you want to ask your question now uh yeah my question has to do with uh and you've kind of answered it in part how competitive are these rates the commercial rates the rolloff rates for example um mayor and calls members councilmember melnar uh the private sector doesn't publish their rates um so we we really don't know uh we did present this to our citizens utility advisory commission and during that time frame one of the commissioners mentioned he owns a small business and he has city service but he did call from the time we told him where we posted the agenda until we actually went there he called and he said that it would cost him 18 more to go with a private hauler versus us now that's a very isolated incident as ms moreno said the last time we raised our rates we saw a couple customers go away we don't compete well with a large national accounts we won't have a walmart we won't have places like that but we want to be in the business to provide those small businesses with a good competitive option okay thank you i'd like to throw one thing and when i had my trailer business i many times i would use the city of phoenix but i would find a lot of these private companies would come in knowing what those published costs were and undercut them dramatically to get the business and then after a year surprisingly you had these massive increases within a year and a half two years you're paying quite a bit more and it was consistent all the time it was just a ploy that a lot of the sales people did with the different private companies so i'm certainly in favor of keeping what we have now i'm certainly uh have no problem with with price increases that you're going to be talking about but that's one of the things that i know is common it i'm not saying it's right or wrong it's just common it's sort of what the game is fma continue mayor one other question i had was do you offer these services only for within the boundaries of the city of glendale or do you go outside the city limits the mayor and council we stay within our boundaries thank you good thank you my my only question has to do with neighborhoods uh from time to time a neighborhood will want to do a clean of their area and they'll ask for a roll-off container we typically charge them is there any way that that we can figure out something that would be attractive to neighborhoods so that we encourage them to do neighborhood cleanups american council members councilmember clark that was a discussion i had with uh gene moreno director of community services was was that something we we could offer it might help mitigate bulk trash or more importantly illegal dumping so we we were discussing that we were hoping to bring that forward at a later date but we are discussing an option like that thank you i i think that would be much appreciated uh because in the past there have been neighborhoods that have wanted to do a cleanup and then they found out it would cost them you know a couple hundred dollars and they didn't have the money collectively to pay for that and i know in a couple of instances i paid for it out of my council budget but if we really want to encourage any kind of beautification in glendale and if neighborhoods are willing to do it i think we need to incentivize them thank you yeah and so we don't get off track i would like that to come up as a topic uh in the future uh special neighborhood cleanups but specifically where the roll-offs will be brought out just for a weekend not left for a week or something like that where you encourage people to to fill it up when that wasn't the addition so in the future i'd like you to bring that back so for external customers our role is is to cover our cost and by doing so we can provide a service to the community that's fair and competitive and you guys talked about communities and and that's that's part of it as well um and then also with the maricopa uh the health code um in order to investigate and enforce those if the business went away then that that staff would have to be funded through through our residential rates so so again that that could impact our residents um and then i did talk about the indirect cost of that again that could be a potential impact to the residents if the service does go away during the rate review you heard with residential we talked about major cost factors and when we reviewed this this rate structure we also found that those same major cost factors were impacting commercial as well so just to kind of review some of the residential information that we talked about their increases for salary and employee costs that increased by 19 landfill costs increased by 27 percent the cost for equipment increased by 24 and then the insurance and indirect costs increased by 54 these are the similar major cost factors that are impacting the ability for the commercial rate to cover their cost as well as to fund type timely cip the capital improvement projects which are basically equipment purchases so this these are our proposed rates uh this slide can be a bit confusing so what i'd like to do is first focus on front load uh so going all the way down starting from year 20 22 and again because that rate structure is very complex with uh 90 different pricing options we wanted to show you an overall percentage rate increase so for front load on 20 20 22 we're we're asking for a 10 percent increase uh 20 23 an 8 increase going down 2024 a 7 increase and 2025 a 5 increase in 2026 of 5 increase so mayor and council i do wanna apologize this will be posted online later today what we did was we wanted to make sure that we went back and we adjusted all our future allocations in accordance with what budget and finance did seeing the current inflation and so this table actually just got uh we'll just be posted here shortly but it should be in your in your paper packet of things you have just make sure everybody's got that table mayor thank you i heard just the other day that we can expo expect an inflation rate of around 10 percent do these figures reflect the latest expectations in terms of inflation rate for the the nation uh mayor councilmember clark these inflationary forecasts that we have are consistent with what budget and finance presented to you two weeks ago and we rely on them to look at all those different indicators of what inflation is doing in the future so we do have five years of inflation built in i can't remember specifically what the first couple years is but i know we looked at current what we've already seen over this first six months and where we see trends going what we did in accordance with their um inflationary rates that they presented to you two weeks ago i guess it's a better question for budget and finance at this point to see if they are now considering an even higher inflation rate thank you thank you mayor um on your slide where's the page number the one where you current rate review um what were the you said the salary employee costs were increased 19 since the last rate adjustment is that what the what was the time frame for that nineteen percent so those those numbers those increases that they talked about that those were in the residential uh presentation uh we did provide so although the commercial costs are not as high they are still what's what's driving the off-balance um to be a cost recovery fund okay mayor if i could continue what are what are the increase in the landfill costs mayor council members customer tom schaff we are looking at raising our what we have increased tonnage at the landfill and so it's always pays landfill per ton and they want to make sure that our landfill is funded for the future as well so we are looking at how can we increase those costs we just presented to council the gate rate review and now we're looking at internal rates as well so there is an increased tonnage that's going to the landfill mayor so are we going to take a look at tipping fees or at least as our igas and other uh obligations that we have with other customers that just literally are landfill customers are we going to be looking at those rates as well mayor councilman's customer drops yes we are we're currently doing that all right thank you so this again is a five-year increase that we're preparing so for the roll-off rates because it is based on a pulled service charge and a disposal tonnage free we did include the exact cost for increases for each of those so we're asking in 2022 to increase the pull charge rate to 225 dollars and the disposal rate per ton to 29 in 2023 uh the pull charge would go to two hundred and forty dollars and the disposal rate fee to thirty dollars and then the all previous years uh down from there the pull charge rate would increase ten dollars and the disposal rate one dollar per year as well thank you mayor so the pull rate basically is the rate for delivery and pickup of the bit of the of the bin to pick it up and to dump it okay um i just have a question um and i've only ever had occasion to use one of these one time but i was warned by somebody who knew better to get the big one because um people can't put if you get those smaller ones people can fill it up with heavy things because they're easy to get in there but if you got to raise stuff up over your head it's harder for people to dump concrete and other things you know you it's out in front of your house and you're remodeling or whatever and there's a bunch of things in there that you didn't put in there um so i'm just curious like how often i mean do we need all these different size containers do we often use like the 10 20 30 or what is the use on these different size containers mayor and council um the the ten yard container we like to use that for a lot of the construction where they do have heavy material concrete rock because they could only put a certain amount in it and that way it still keeps us within our legal weight to be able to haul it so we do use all size bins the 40 yard container is really great for like your cut down a tree larger items furniture things of that nature that are don't weigh as much but they take up a lot of room yeah like drywall cabinets and those type of remodels i mean you can but if you if you use one of the i mean you might be able to fit it all in a smaller container but if it's out in front of your house then you might find that there's some you know you got to pay per ton to dispose of it and that higher container controls what people can put in there so i was just curious so we do we do use all of them people want okay mayor and council members former tom mcshot our customer service team does a great job and if a resident's calling in they'll warn them about that as well and just that you have to watch the wait but but roofing companies will call and get the small 10-yarder because they'll come in in the morning removing the afternoon but a resident will talk to them about getting the higher sides or where do we place them to make sure that it's just your material going in there your neighbors aren't contributing to it so they do a phenomenal job of working with residents on just that so marion council our tentative timeline we did discuss this with the citizens utility advisory committee the commission in early january of this year they did give us consensus to move the rates forward to council for your consideration approval the second bullet is city council review that's where we are today to present this and discuss it with you assuming we get consensus we are required to post on the city's website for 60 days per arizona statute we will do that and then prior to the rates being effective in april 2022 we'll determine what city council evening meeting voting meeting that we need to get on to make them effective but if we get consensus today it will come back to a voting meeting in february in march sorry for approval let's find out do we have consensus yeah there you go all right that was thank you mayor that was our next slide just help me out there's two of us down here too here okay consensus down there too yeah all right here you go unanimous okay out important miss power council item of special interest street renaming policy mayor members of council here to provide our final item today for our four items is don bessler our director of engineering thank you mr phelps mayor members of council don bessler the engineering director this is an item that you've seen and heard about before and previously discussed as background this item came forward by council member malnar back in 2020 it was to create a policy that would allow an inclusive process and a formal process for residents for staff and for council as it related to the idea of potentially renaming streets the last previous time previous to the last time you saw it we had a workshop on january 12th of 2021 we then came back on december 14th of 2021 at that time council discussed the policy in pretty good detail and it seemed like the one issue that you wanted us to go back and work on and the direction that we heard was to come back with some new wording as it related to the legislative process which would be the process that you all use and tailor that after the ciosi process that you use so that council members would have a process they're familiar with and similar to that process in your packet you have two dr two drafts of the policy one is the red line document that shows the changes from the december 14th meeting and then you have a clean copy with the new language again the substantive change is that it mirrors the ciosi process and it calls out that any special direction you give us at a ciosi update we would then take forward in whatever measure you asked us to so that concludes my comments and i'm here to answer any questions you might have i don't see any questions so mayor the going forward the next time you would see this would be on a voting meeting of some sort in some fashion i'm not sure if it's a resolution exactly but we will that's where you'll see it formally okay thank you thank you mr city manager mayor members of the council um yesterday mayor wires and myself attended the kickoff press conference for the arizona super bowl host committee and as part of that event the nhl announced the start of their business connect program did you recall we discussed this um some time ago it sounded like that nhl nfl you know nhl's been on my mind but no it is nfl okay um so i was gonna say because i i thought i heard that but go ahead sir i continually want to encourage you to listen to what i think i'm trying to say not what i'm actually saying um one of the important initiatives of the nfl is to help support local business minority and women-owned businesses and so the super bowl hosts business connect program it's an official initiative of the nfl and it's aimed at creating the network education and business opportunities for certified women minority veteran lgbtq owned businesses we're going to be asking our economic development department to help implement this program they'll work in conjunction as well with our community affairs to make sure that our businesses are contacted and aware of this but we think this is going to be an outstanding opportunity for our local businesses to participate in a number of the contracts that will be issued as we start marching towards the super bowl in february of 23. and um again this is this is a one of the just one of the programs that were uh built into the city's uh support for super bowl 23 and we'll continue to give you updates on when that happens perhaps you'll want to be able to promote this in your newsletters and other things to get the word out to the small business community and that concludes my report on the nhl thank you city attorney no report thank you new council items of special interests council has the opportunity to indicate topics they'd like to have discussed by this council in the future council member clark have you any nothing at this time mayor thank you councilmember hugh nothing mayor thank you councilmember milner uh nothing today mayor thank you councilmember tom trump nothing today mayor perfect councilmember turner not today mayor nice mayor's not here and i am not going to mess up what you guys started so we have no executive today is that correct okay so with that unless anybody just wants to have an executive session i guess our council meeting is recessed you